Shipping policy

Shipping Policy

Last updated: March 17, 2026

Processing Time

Orders are typically processed within 2–5 business days. During busy periods or around events, processing times may be slightly longer.

Shipping Rates

Shipping rates are calculated at checkout based on order size, weight, and destination.

Delivery Times

Delivery times vary depending on location and carrier. Once an order has shipped, Patine is not responsible for carrier delays.

Local Pickup

From time to time, local pickup may be available for San Diego customers. If offered, pickup details will be provided at checkout or via email after purchase.

Lost or Stolen Packages

Patine is not responsible for packages lost or stolen after delivery confirmation. If you experience an issue, please contact the shipping carrier directly, and we will assist where possible.