Refund policy

Refund & Return Policy

Last updated: March 17, 2026

We want you to be happy with your purchase from Patine. If something isn’t right, please reach out and we’ll do our best to help.

Returns

Returns are accepted within 14 days of purchase for unused items in their original condition. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

To request a return, please contact us with your order number and reason for return.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with a photo of the issue. We will arrange a replacement or refund where appropriate.

Event Tickets

Tickets for events, classes, or gatherings are generally non-refundable due to limited capacity. If you cannot attend, you may transfer your ticket to another guest.

If Patine cancels an event, ticket holders will receive a full refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used books or items not in original condition

• Perishable goods

• Final sale items

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.